This Service Agreement (the “Agreement”) is made effective as of the date of the customer’s acceptance (the “Effective Date”), between Get Unblocked PTY LTD, an Australian company located at ______________________________________ (“Company”), and the person or entity identified as the “Customer” below. The Company and the Customer are collectively referred to as “Parties” to this Agreement.
The “Services” refer to the drain and pipe unblocking services provided by the Company, including but not limited to high-pressure water jetting, manual rodding, and inspection using CCTV technology.
A “Blockage” refers to an obstruction in a pipe or drain that restricts or prevents water or sewage flow.
The “Get Unblocked Guarantee” is a service guarantee whereby the Customer is not charged if the blockage cannot be resolved, subject to exclusions outlined in Section 7.
The “Fee” refers to the monetary amount agreed between the Company and the Customer for the provision of Services.
“Additional Services” refer to any work or repairs required beyond the initial scope of drain unblocking.
The Company agrees to provide the Services listed in the Customer’s work order, including but not limited to drain unblocking using professional tools such as high-pressure jet blasters.
If necessary, the Company will conduct an inspection of the drainage system using CCTV technology to identify the cause of the blockage. However, the Company does not guarantee resolution of blockages in cases where structural damage, collapsed pipes, or tree root intrusions are discovered. These situations are excluded from the Get Unblocked Guarantee.
Any required repairs, replacements, or excavation work necessary to resolve the issue will require a separate agreement, with additional charges. The Customer will be informed of the need for such work before it is undertaken.
The Company will provide the Customer with a quotation for the agreed Services prior to commencement.
Fees are based on factors such as blockage location, service complexity, and time spent on site. Full payment is due upon completion of the Services unless otherwise agreed in writing. Accepted payment methods include credit cards, electronic funds transfers (EFT), and cash.
The Company may require a deposit for certain Services, particularly if materials or special equipment are needed. Deposits are non-refundable unless the Company cancels the Service.
If the Customer fails to make timely payment, the Company reserves the right to suspend ongoing or future services. The Customer may also be responsible for any legal fees, interest, and collection costs associated with recovering unpaid fees.
The Company will make reasonable efforts to provide Services within the timeframe discussed with the Customer. However, the timing may be subject to weather conditions, site access, and other unforeseen factors.
The Company will notify the Customer of any significant delays that affect the completion of Services. Delays due to circumstances beyond the Company’s control, such as inclement weather or supply issues, will not be grounds for contract termination or refund requests.
The Customer must ensure that the Company has unobstructed access to the property and drainage systems where the work is to be performed. The Customer must inform the Company of any known risks or hazards on the property, such as asbestos or chemicals.
The Customer is also responsible for marking or providing information regarding underground utilities, such as gas, water, or electrical lines. The Company is not liable for damage to unmarked utilities.
The Company will supply all necessary tools and equipment for the Services and is responsible for the care and condition of its equipment. Any materials required for the completion of additional work, such as pipe replacements, will be provided by the Company and billed separately. The Customer will be informed in advance of any materials needed.
If the Company cannot successfully unblock the drain using standard techniques, the Customer will not be charged for that attempt.
However, the Get Unblocked Guarantee does not apply under the following circumstances:
In the event that the Company discovers any of the above exclusions, the Customer is responsible for covering inspection fees and any partial services rendered.
The Company will exercise reasonable care in providing Services. However, the Company is not liable for damages arising from pre-existing damage to pipes or the drainage system, structural issues such as collapsed or cracked pipes, or access restrictions or adverse weather conditions that prevent completion of the work.
The Company will not be liable for any consequential, indirect, or incidental damages, including loss of income, business interruptions, or property damage not directly caused by the Company’s negligence.
The Customer agrees to indemnify and hold the Company harmless from any claims, damages, or expenses, including legal fees, that arise from the Customer’s failure to comply with this Agreement, any negligence on the Customer’s part, or damage to third-party property caused by issues outside the Company’s control.
Neither Party will be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, strikes, or government restrictions. In such cases, the Company will notify the Customer and agree on a revised schedule for the Services.
If a dispute arises between the Parties, they agree to make reasonable efforts to resolve the issue through good faith negotiations. If the dispute cannot be resolved through negotiation, the Parties agree to submit the matter to mediation before pursuing any legal action. This Agreement is governed by the laws of the State of New South Wales, Australia. Any legal proceedings will be conducted in the courts of New South Wales.
The Customer may terminate this Agreement prior to the commencement of Services. If the Services have commenced, the Customer will be responsible for any work completed to date. The Company reserves the right to terminate this Agreement if the Customer fails to provide necessary access, violates any terms, or if safety concerns arise.
The Company agrees to maintain the confidentiality of any personal or business information provided by the Customer during the provision of Services. The Customer’s personal data will be handled in accordance with the Company’s Privacy Policy.
This Agreement constitutes the entire understanding between the Parties and supersedes any prior agreements or understandings, whether oral or written. Any amendments or modifications to this Agreement must be in writing and signed by both Parties.
This Agreement may be executed electronically and such electronic signatures will be valid and binding.